I feel like a real numpty about this but you seem like a caring lot so hopefully you'll be able to help me.

I went to what I thought was a good salon in Brisbane City.
I asked for a cut and was quoted $60.
This was after they'd sat me down, talked to me about what I wanted and everything.

Turned up and was told that if I had my hair coloured, that because it was 'half price monday' I'd be charged $85. I wnet through the details such as it was going to be a semi with five foils and I thought okay, I'll give it a go.

Nearly four hours later my hair was shoulder length, could not see where they'd put the foils and the fringe was uneven. I thought well I'll see how I feel about it in a few days and they said to come back in on Friday for a review. When I went to pay though, they charged me $120. I reiterated the quote and this girl tried to tell me the foils were extra. I said that was not the quote I was given but I could see this was going to go nowhere so I said I would pay $10 extra. However, when I handed over $100 she did not give me any change.

I walked out shellshocked.

To be fair, I do like the colour but I am deeply upset about the 10cm that was cut off my length and the fact that the sides have no shape to them. Personally, I think an apprentice would have done a better job and I sincerely doubt this guy was a senior stylist as he presented himself to me as he let it slip that he had just turned 21 but had been hairdressing for five years....

I'm going to have to go elsewhere to get my hair fixed as the thought of this guy "fixing" it terrifies me.

I feel ripped off and I admit I have cried over this.
What do I do? :confused:

Oh honey, you poor thing :hugs: hair disasters are so upsetting!

First of all you need to work out what outcome you want. You said you didn't want this stylist to "fix" it - so are you looking for money back? or someone else to fix it?

When you've worked out what you want, you need to ring up and ask to make a time to come in for a meeting with the manager. You need to be calm and state clearly what you were unhappy about (and I find it often helps to start with the things you WERE happy with as it makes you seem like a reasonable and pleasant person), and then tell them what you'd like them to do to remedy the situation.

Bear in mind that the manager will realise that whatever they do, you probably won't come back. You're not a regular customer so they may not bend over backwards to make you happy. So if the manager gets snotty with you and refuses to help, it might help to mention something like "I was so unhappy that I had to post on this internet forum about it, but I haven't mentioned the salon's name yet as I was hoping you would help me resolve the problem first."

Good one Kate!

Welcome to the forum Beauty Bean :waving: & thanks for sharing your terrible experience with us as your first post. I'd go with kate's advice, use the Pat, Pat, Stab! technique as it shows that you are serious but willing to coperate.

I had a bad colour experience with my regular hairdresser a week before my wedding! When I complained that it was not the colour I asked for, that it was too dark & would not match my dress they (4 of them) ganged up on me & maintained that I was the one who was wrong. Besides being a distraght bride to be, I was upset that the hairdresser I had been loyally seeing for a few years would bully me like that! :no: Needless to say they are no longer my hairdresser.

Pat, Pat, Stab!

I love it. Is this similar to the kiss, kiss, knee approach?

I laughed my ass off when I read the "pat, pat, stab!" technique too. Awesome!

Oh you poor thing, i really feel sorry for you! I have cried more than once over a cut and why shouldnt we if we are unhappy....boys just dont understand do they.

Dont let anyone make u feel like a psycho for going back to get the 'original' cut you asked for its your hard earned money!

Oh thank you all so much for your responses! I have been bummed about this all week although the soreness is wearing off. I still don't like the cut, though. I think they did a shit job and am nervous about the same person having to "fix" it again. I'm hoping someone else will be available (but then I'll have to look at the person who originally did it...awkward).

The girl at the salon is pretty scary looking, though so I reckon she'd stab me back if I opted for your PPS technique.

My man loves the new cut but, you're right, boys just don't understand. I'm a long hair girl. And yes, I realise that clinging to my hair may seem vain but I can appreciate that some length needed to come off because it was cactus. I mean, I'm not that pretentious. But even the hairdresser said look, I'll have to cut to just under your shoulder blades (it was down to the small of my back) and I accepted this but got the shock of my life when I saw the endstate which is basically on top of my shoulders. There was just no reason for them to do that.

I can see positives in this - my hair is healthy, the colour is good and the reappearance of my fringe takes years off me. And, hey, it'll grow back. However, I paid (more than what was quoted) for foils which I simply cannot see. I've shined a light on them and where is this colour? Melted into the ether for all I know. I'm also ****** off that the hairdresser misrepresented themselves to me. I feel that, professionally, that's wrong.

So I'll go in tomorrow and see what happens.

Well I finally got hold of the Manager - who later said they were the owner and didn't "deal with this kind of stuff" - about the situation.

I spoke to them about the cut and how I felt the hairdresser misrepresented themselves as a senior stylist when they've been less than a year out of an apprenticeship. They argued that apprenticeship years counted towards seniority. As a former tradey myself, I beg to differ as apprenticeship years are learning years not experience years but maybe things are different in the hair world.

I worked out what I wanted and I wanted my hair fixed so that is what I asked for. But not by the person who initially cut my hair. To argue about getting refunds would only increase the negativity for me and then I'd have to find another chop shop that might put me back to square one. So I want to at least get things evened up and levelled out.

They've asked me to come in next week to have someone else fix my mop.

Really admire you for following up on this BB. So annoying :explode: I agree about the "senior stylist" thing, that apprenticeship argument does not fly with me.

Let us know how the re-style goes. I reckon give them the heave-ho if it still doesn't work for you. It sucks having to find a new hairdresser but you never know, you could find your mane-soulmate!

Have you had your style fixed yet????..i can't believe how much trouble you had to go through. I would have just refused to pay...i look forward to seeing how it ended up turning out for you.

Also seeing as i am new to forums..i am wondering what a sticky is?...i am sure it's going to seem like a stupid question but i really don't know.

I think of it like a Post It note. Its just a note or anoucement.

Yes! I went back in, got a great hairdresser who knew what they were doing, and spent 45 minutes (compared to three hours with the last one) and really gave it some shape.

At the end of the day, I ended up with something completely different to what I wanted which leaves me displeased but I would go back to the person who fixed my hair.

I've also written to the salon expressing my deep dissatisfaction regarding this incident and the fact that counting your apprenticeship time towards seniority is utter crap and that, in my view, the first person really needs further training.

Good on you!!!! :clapping: